PRIVACY POLICY

Last updated: [February, 2026]

This Privacy Policy explains how The Macrame Academy (https://themacrameacademy.com) & The Macrame Academy (https://shop.themacrameacademy.com) (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, create an account, purchase online courses, or place an order for physical products. Protecting your personal information is very important to us. By using our website and services, you agree to the terms of this Privacy Policy.  
1. INFORMATION WE COLLECT
When you create an account, place an order, or contact us, we collect only the information necessary to:
  • Process orders
  • Provide access to online courses
  • Deliver physical products
  • Communicate with you
  • Provide customer support
 
2. ACCOUNT RESPONSIBILITY
If you create an account on our website:
  • You agree to provide accurate and complete information.
  • You are responsible for maintaining the confidentiality of your account and password.
  • You are responsible for all activity under your account.
 
3. HOW YOUR INFORMATION IS USED
Your personal information may be used for:
  • Processing and fulfilling orders
  • Providing access to the courses
  • Communicating regarding purchases or inquiries
  • Sending updates related to services
  • Customer support
  • Website improvement
We do not sell, rent, or share your personal information with third parties for marketing purposes. You may opt out of marketing emails at any time by contacting us.  
4. PAYMENT SECURITY
All purchases are cashless and processed online. Payments are processed through secure third-party payment provider –  Ameria Bank’s e-Commerce electronic payment platform. We do not store or have access to your full credit card details. While we take strong security measures, no internet transmission can be guaranteed 100% secure.  
5. SHIPPING & SERVICE PROVIDERS
To fulfill orders, we may share necessary information (such as name, shipping address, and phone number) with:
  • Shipping carriers
  • Payment processors
  • Trusted service providers
Information is shared only for order processing and delivery purposes.  
6. DATA PROTECTION & SECURITY
We take reasonable administrative and technical steps to protect your personal information against:
  • Unauthorized access
  • Disclosure
  • Alteration
  • Destruction
However, no method of online storage or transmission is completely secure.  
7. COOKIES
Our website may use cookies to:
  • Improve browsing experience
  • Remember preferences
  • Analyze website usage
  • Enhance functionality
You may disable cookies in your browser settings, but some website features may not function properly.  
8. YOUR RIGHTS
You have the right to:
  • Request access to your personal data
  • Correct or update inaccurate information
  • Request deletion of your data (unless retention is required for legal or order-related reasons)
  • Opt out of marketing communications
To make a request, please contact us via email.  
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those external websites.  
10. DATA RETENTION
We retain personal information only for as long as necessary to:
  • Fulfill orders
  • Provide services
  • Comply with legal obligations
  • Resolve disputes
 
11. POLICY UPDATES
We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective upon publication. Continued use of the website after updates indicates acceptance of those changes.