TERMS & CONDITIONS
Last updated: [February, 2026]
Welcome to The Macrame Academy (https://themacrameacademy.com) & The Macrame Academy (https://shop.themacrameacademy.com)
These Terms & Conditions govern the use of our website, services, online courses, and physical products.
By accessing this website and/or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use our website or services.
1. GENERAL
The Macrame Academy (hereinafter “we”, “our”, “us”) provides online educational content and handmade macramé products.
By visiting our website and/or registering to access our services, you agree to:
- Fully accept these Terms & Conditions
- Use the website only for lawful purposes
- Provide accurate and complete information when placing orders
We reserve the right to refuse service to anyone for violation of these Terms.
2. INTELLECTUAL PROPERTY & COPYRIGHT
All materials and content on this website are the exclusive property of The Macrame Academy, including but not limited to:
- Texts
- Website design
- Logos
- Images
- Videos
- Course materials
- Tutorials
- Instructions
- Articles
Unauthorized use, duplication, copying, processing, redistribution, republishing, renting, transmitting, or commercial exploitation of any content is strictly prohibited.
When quoting materials from our website, proper reference must be made to:
https://themacrameacademy.com
Illegal access or misuse of our website content is a violation of copyright and intellectual property laws.
3. USER CONDUCT
It is strictly prohibited to:
- Attempt illegal access to the website
- Post insulting, abusive, or irrelevant comments
- Publish advertising or promotional content unrelated to our website
- Violate intellectual property rights
We reserve the right to remove inappropriate content and restrict access when necessary.
4. PRODUCT INFORMATION (HANDMADE ITEMS)
All physical products are handmade with attention to detail.
We strive to display product colors, designs, and details as accurately as possible. However:
- Slight differences may occur due to lighting or screen settings
- Small variations are natural due to the handmade process
Such variations are not considered defects.
5. SIZING RESPONSIBILITY
All products are sold in standard sizes unless otherwise specified.
Customers are responsible for:
- Reviewing the size guide
- Checking measurements carefully before ordering
We are not responsible for incorrect size selection made by the customer.
6. ORDERS
Once an order is placed:
- It cannot be changed or canceled after production or preparation has started.
- Please review all details carefully before confirming your purchase.
Orders are confirmed only after successful payment.
7. PAYMENT
We accept the following payment methods:
- VISA
- MasterCard
- ArCa payment system
Payments are processed in USD for all countries.
Payments from Armenia are processed in AMD.
Full payment is required at checkout. Orders will not be processed until payment has been successfully received.
8. SHIPPING
Orders are shipped to the address provided at checkout.
Customers are responsible for:
- Providing accurate shipping information
We are not responsible for:
- Lost packages due to incorrect addresses
- Shipping delays caused by carriers
- Customs processing delays
- External factors beyond our control
Delivery times vary depending on destination and postal service.
9. CUSTOMS & IMPORT TAXES
International customers are responsible for:
- Customs duties
- Import taxes
- Any additional charges required by their country
These charges are not included in the product price or shipping fee.
10. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective:
- You must contact us within 48 hours of delivery
- Clear photos must be provided
After review, we may offer:
- Repair
- Replacement
- Refund (if defect is confirmed)
11. RETURNS & EXCHANGES
Due to the handmade nature of our products and the digital nature of online courses:
- Purchases are generally not subject to exchange or return.
Refunds or replacements may be considered only in confirmed cases of defect or damage.
Digital course purchases are non-refundable.
12. LIMITATION OF LIABILITY
We are not responsible for:
- Indirect or incidental damages
- Shipping delays
- Losses caused by third-party services
- Circumstances beyond our reasonable control
Use of our products and services is at your own risk.
13. CHANGES TO TERMS
We reserve the right to update or modify these Terms & Conditions at any time.
Continued use of the website after changes are posted constitutes acceptance of those changes.
14. CONTACT
For any questions regarding your order or these Terms & Conditions, please contact: